Once your returned item has been received and inspected, we will notify you of the outcome of your return request. If approved, your refund will be processed using the original payment method used for the online purchase.

Please note that refunds are available for online purchases only.

Important Information

• Personalized or customized items cannot be returned

• Refunds are only available for products purchased through our online store

• Items must be returned in their original condition and packaging

• Airmode Ltd reserves the right to refuse returns that do not meet the conditions outlined above

We want you to be completely satisfied with your Samsonite purchase. If for any reason you are not fully happy with your order, you may return eligible items in accordance with the policy below.

Return Eligibility

You may return your item within 14 days of the delivery date, provided that it meets the following conditions:

• The item is unused

• It is returned in its original packaging

• All labels, tags, and protective materials are intact

• The product is in the same condition in which it was received

How to Return an Item

To start a return, please follow these steps:

1. Email us at customercare@vfgroup.mt

2. Include your order number, name, and the reason for the return

3. Our Customer Care team will guide you through the return process and provide the necessary instructions

We aim to deliver your Samsonite order as quickly and efficiently as possible. Delivery times may vary slightly depending on your location and order processing times.

Malta & Gozo

• Free standard delivery on all orders over €100

• Standard shipping fee: €5 for orders under €100

• Estimated delivery time: 2–3 business days

• Deliveries are available throughout Malta and Gozo

Europe

• Standard shipping fee: €50

• Estimated delivery time: 8–10 business days

• Delivery is available to selected European destinations

Please note that delivery times are estimates and may be affected by public holidays, customs procedures, or other circumstances beyond our control. Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor the progress of your shipment.

Unfortunately, personalized or customized items cannot be returned or exchanged. Because these products are made specifically for your order, they are not eligible for a refund unless the item is faulty, damaged, or incorrect when received.

If you believe there is an issue with a personalized item you have received, please contact our Customer Care team at customercare@vfgroup.mt, and we will be happy to assist you.

You may return your order within 14 days from the date of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all tags and protective materials intact.

To begin a return, please contact our Customer Care team at customercare@vfgroup.mt, and we will guide you through the return process.

If you receive a damaged, defective, or incorrect product, please contact our Customer Care team as soon as possible so we can resolve the issue quickly.

Please email customercare@vfgroup.mt and include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged item and its packaging

Once we receive your request, our team will review the information and advise you on the next steps, which may include a replacement, repair, or refund, depending on the circumstances.

Please contact us within 14 days of receiving your order to ensure we can assist you as efficiently as possible.