ORDERING & PAYMENTS
Ordering your favourite Samsonite luggage online should feel as smooth as your next trip. In this section, you will find answers to common questions about placing an order, available payment methods, security, and what happens once your purchase is confirmed, so you can shop with confidence from checkout to delivery.
CAN I CANCEL MY ORDER?
To ensure that your order is processed and dispatched as quickly as possible, we are unable to guarantee cancellations or modifications once an order has been placed.
If you no longer wish to receive your order, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request; however, if your order has already entered the processing or shipping stage, cancellation may no longer be possible.
If your cancellation request is successful, the order status will be updated in Your Account > Order History.
HOW CAN I PLACE AN ORDER?
Ordering is simple, just follow these steps:
Add your favorite products to your basket.
Select how you'd like them delivered.
Enter your delivery address.
Provide your billing address and payment details.
Agree to the Terms and Conditions.
Take a final look at your selection and total price, including shipping, before confirming your order.
Once you have placed your order, you will receive an email confirming we've received it. We reserve the amount on your credit card and only charge it when your order ships.
If you paid by credit card, you'll get a separate email with your payment status.
As soon as your items are on their way, we notify you with a "Shipping Notification E-mail."
Please note, all orders depend on the products being available at the time of shipping.
We reserve the right to cancel your order for any reason.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept the following payment methods:
Visa
MasterCard
