Yes. Samsonite provides a global warranty on all genuine Samsonite products, allowing you to access warranty service through authorised Samsonite service centres worldwide.

Whether you are travelling or at home, our international network of authorised service centres is available to assist with eligible warranty repairs or assessments.

To request warranty service, simply present your proof of purchase, which is required to verify your warranty eligibility.

For assistance in Malta, you may also visit our authorised repair centre located in our Malta International Airport Store or contact our Customer Care team at customercare@vfgroup.mt for guidance on the warranty process.

Samsonite products are rigorously tested to meet the highest standards of quality, durability, and performance. If a problem with your product is caused by a defect in materials or workmanship, it is covered under the Samsonite warranty.

The warranty applies to the original purchaser or gift recipient, and the exact warranty period is stated on the warranty card included with the product and/or on the product page on our official website.

The Samsonite warranty covers

• Manufacturing and production defects

• Material defects that affect the normal use of the product

• Repair of the product whenever possible

• Replacement of the product if it cannot be repaired

Warranty repairs or replacements are carried out at Samsonite’s expense, including the cost of returning the repaired or replacement product to you. The customer is responsible for the cost of sending the product to our authorised repair centre located in our Airport Store.

For complete warranty terms, including exclusions and conditions, please refer to our Our Guarantee page.

Additional benefits for selected collections

Customers who purchase C-Lite, Proxis, or Nexis luggage are covered by the standard 10-year global manufacturer’s warranty. In addition, eligible products can be registered for the Samsonite WeCare program, which provides a range of additional benefits and support services.

WeCare registration is available for eligible C-Lite purchases made on or after 1 February 2026.

Once your warranty claim has been received, your Samsonite product will be inspected by our authorised repair centre to determine whether the issue is covered under the terms of the Samsonite warranty.

If your claim is approved, your product will be repaired free of charge. If the product cannot be repaired, it will be replaced at no cost to you, including return shipping.

If the original product is no longer available, Samsonite will provide a replacement product of similar value and functionality.

Our goal is to ensure that every warranty claim is handled efficiently, fairly, and with minimal inconvenience to you.

To help our team review your case quickly, please keep one of the following documents at hand when you start your claim:

• Your original receipt of purchase and/or

• A duly stamped and dated warranty certificate and/or

• Your order confirmation if you purchased online.

The warranty period for your Samsonite product depends on the specific collection or model you purchased.

The exact warranty duration can be found on the warranty card included with your product and on the product page on our official website.

If your product is no longer available online, please refer to the warranty card provided at the time of purchase. If you are unable to locate the warranty card, our Customer Care team will be happy to assist you. Simply contact us at customercare@vfgroup.mt and provide your proof of purchase or order details, and we will help verify the warranty period for your product.